FAQ
Common questions
Answers for both property owners and tenants.
Owners
Property owner FAQs
What types of properties do you manage?
We manage single-family homes, duplexes, small multifamily properties, and apartments across Idaho.
Do you manage single-family homes?
Yes. Single-family homes are a core part of our portfolio.
Do you manage small multifamily properties?
Yes — duplexes, triplexes, fourplexes, and small apartment buildings are all within our scope.
How do you handle tenant inquiries?
Inquiries are routed through our property management platform and responded to professionally and promptly.
How are maintenance requests handled?
Tenants submit requests through the portal. We triage urgency, coordinate vendors, and keep owners informed.
How do owners receive updates?
Through the owner portal, email, and direct communication from the property manager.
Can I use my own vendor?
In most cases, yes. We're happy to coordinate with vendors you already trust.
How do you help reduce owner stress?
By owning the day-to-day coordination — tenant communication, maintenance, documentation, and rent collection.
How do I get started?
Submit an Owner Inquiry through our Contact page and we'll follow up to discuss your property.
Tenants
Tenant FAQs
How do I apply for a rental?
Visit our Apply page and follow the link to submit your application through our online platform.
Where do I pay the application fee?
Application fees are paid through the linked application platform during your application.
How do I log into the tenant portal?
Use the Tenant Portal link in the top navigation or footer.
How do I submit maintenance requests?
Through the tenant portal — please include photos and a clear description.
What should I do in an emergency?
Call 911 for life-threatening emergencies. For urgent property emergencies, use the emergency number in your lease or portal.
How do I pay rent?
Through the tenant portal using the Pay Rent feature.
How do I update my contact information?
Update your contact details directly in the tenant portal.
How do I give notice to move out?
Follow the notice requirements in your lease and notify us in writing through the portal.
Where do I find available rentals?
Visit our Available Listings page or the linked listings platform for live openings.